Privacy Policy

CtoP is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use and protect your personal information when you use our website and services.

Data processing is carried out in accordance with the Argentine Personal Data Protection Law (Law No. 25.326) and follows the core principles of the General Data Protection Regulation (GDPR) for international users.

1. Data We Collect

The information we collect depends on how you interact with the Site and our services:

a) Data Provided Voluntarily

• First and last name.
• Email address.
• Business information and a description of your consulting needs.
• Messages and communications sent through forms.

b) Technical and Navigation Data (Automatic)

• IP address.
• Type of device and browser used.
• Pages visited and interactions within the Site.
• Information related to cookies usage (see our Cookies Policy).

c) Data Derived from Service Delivery

• Operational information and internal business flows needed for consulting.
• Relevant KPIs (Key Performance Indicators) for analysis.
• Non-sensitive data from CRM systems and other tools for digital audit purposes.

2. Purpose of Processing

• Handling requests: responding to inquiries, information requests and messages sent via forms.
• Commercial management: sending information about our services or commercial updates, whenever you have given explicit consent.
• Service delivery: providing, managing and billing the consulting, diagnostic, analysis and audit services you contract.
• Service improvement: analyzing Site usage to improve user experience, usability and content quality.
• Legal compliance: fulfilling applicable legal and regulatory obligations.

3. Legal Basis for Processing

• User consent: when you tick a consent box or send us a request.
• Performance of a contract: managing the commercial relationship and delivering the contracted consulting services.
• Legitimate interest: ensuring Site security, preventing fraud and continuously improving our services.
• Regulatory compliance: responding to legal or regulatory requirements.

4. Data Retention

• For as long as there is an active commercial relationship or a pending request from the user.
• For the periods required by applicable law in order to meet legal or tax obligations.
• Until the user requests deletion, provided there is no legal impediment to doing so.

5. Data Sharing and Disclosure

CtoP does not sell, rent or transfer users’ personal data to third parties for commercial purposes. Your data may be shared only with:

• Technology providers that offer hosting, email, web analytics or other essential tools for the operation of the Site.
• Professional collaborators or partner companies involved strictly in the execution of the contracted service.
• Competent authorities, when required by law or court order.

All third parties that access the data operate under strict confidentiality agreements and will process the information only under our instructions.

6. Data Security

• Encryption of data in transit using HTTPS.
• Access controls to personal information.
• Internal security protocols and secure password management.
• Regular updates of systems and tools.

7. User Rights

You may exercise your rights of access, rectification, updating, erasure, objection and portability of your data. In particular, you may request:

Access

To obtain confirmation as to whether your data is being processed and, if so, access such data.

Rectification / Updating

To modify inaccurate or incomplete data.

Erasure

To request the deletion of data that is no longer necessary for the purposes for which it was collected.

Objection

To object to the processing of your data for specific purposes (such as direct marketing).

Portability

To receive your data in a structured format and transmit it to another controller (where applicable).

To exercise any of these rights, please send a request to: hola@ctop.com.ar

8. International Data Transfers

Because we operate remotely and internationally and use global technology providers (e.g. hosting or analytics services), your data may be transferred to countries outside Argentina.

We ensure that all international data transfers comply with applicable legal safeguards, such as standard contractual clauses or adherence to recognized data protection frameworks.

9. Changes to this Privacy Policy

CtoP may modify this Privacy Policy to reflect legislative or case-law developments. Any changes will be published on this page and will take effect from the date of publication.